RESET PASSWORD

Do you need to reset your Password? Online Services customers can reset a password quickly and easily online. To reset your Password, go to the wachovia.com home page and select the User ID & Password Help link located under the login boxes. You will then be able to view the User ID and Password Guidelines. Scroll down and select Reset Your Password. Enter your User ID, account number, Check Card/ATM Card number, and Check Card/ATM Card PIN. Click Next and you will be able to enter your new password. Click Next for a confirmation of your change.

Here are some tips that may help you to remember the answers to the questions you selected. We have also included some tips for selecting a new Password. You may wish to print this page before logging in.

Secret Answers:

• Cannot begin with spaces
• Cannot contain multiple spaces between words
• Must be at least four (4) characters in length
• Cannot be greater than 75 characters in length
• May contain letters and numbers
• May contain special characters
• Cannot be identical to other answers
• Can be upper or lower case
• Cannot contain words that are imbedded within the corresponding question

Password:

• Your Password must be seven (7) to 20 characters.
• It must include at least one letter and one number, and no spaces.
• It will be case sensitive.
• It may contain any special character (such as: $,@, %), except for a semi-colon (;).
• Your Password cannot be the same as your User ID.

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